 | General Shipping Policy |  |
 | Shipping days are Monday to Friday, excluding Saturday, Sunday and Holiday declared by the carrier (i.e. USPS, UPS).
Calculate Delivery Estimate:
Delivery estimate is the total days of delivery, including the estimated ship date. The estimated date s |
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| International Shipping |  |
| SF Planet, through its 7 years of shipping internationally, is proud to announce that we are among a few rare merchant that reach out to customers other than the United States.
We ships to most countries in the world. Shipping rates are reasonable and |
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| Q: What is your shipping rate? |  |
| A: Our shipping rate are specified on each marketplaces shipping policy, or you can find out during the checkout procedure.
It is always quicker to find out by checking on each marketplaces shipping policy or use shipping calculator than contacting us. |
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| Q: Why is my order still shows "Electronic Shipping Info Received" or "Carrier Notified to Pick-up"? Have you submitted my order to the carrier? | |
| A: Due to bulk shipments submitting to USPS, some shipment may show status: "Electronic Shipping Info Received" or "Carrier Notified to Pick-up" due to USPS is unable to scan all packages. Your package is already accepted/pick-up by the carrier for mailin |
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| Q: Why is my international shipment taking so long? | |
| A: International shipments are beyond our control. There are custom authorities involved in this process, which we are unable to doing anything to expedite it. Most of the time, custom clearing process is delaying the shipment. Once your country's custom |
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| Q: So, how soon I can expect to see my international order? | |
| A: In average, between 2-3 weeks. Some country may takes up to 1 month for final delivery. If you are expecting very fast service (i.e. within 3 business days), you may contact us for faster shipping such as UPS Worldwide Expedited, cost around $80 to abo |
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| Q: The tracking number shows my item is ''delivered'', but I do not have it. What should I do? | |
| A: It is important to make sure you have checked everywhere and attempt to look for the package. We use package from a flat #10 business envelope, manila (yellow) bubble padded mailer envelope, USPS Mailing boxes, UPS shipping boxes to small/large carton |
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